disconvaIndependent ServiceNow Consulting
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DISCIPLINE × CONSISTENCY

Better workflows.
Built with discipline.

Practical ServiceNow consulting and development for teams that need clear scope, connected systems and dependable delivery.

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Built on discipline. Delivered with consistency.Based in India · Working across time zones
01 / OUR EXPERTISE

Connected services.
Meaningful improvements.

From employee and customer services to technology operations, assets and automation. We agree the module scope, specialist team and delivery plan for each engagement.

01

IT Service Management

Improve incident, problem and change processes with configuration aligned to how your teams work.

ITSM
02

Customer Service Management

Enhance case management and customer service workflows around your operational needs.

CSM
03

Process Automation

Connect approvals, tasks and fulfilment steps to reduce manual hand-offs across business processes.

WORKFLOWS & AUTOMATION
04

Service Catalog

Develop catalog items, request forms and fulfilment workflows that make services easier to request and deliver.

CATALOGUES & REQUESTS
05

HR Service Delivery

Support HR case and employee service workflows with clearly scoped configuration and enhancements.

HRSD
06

IT Operations Management

Scope improvements to operational visibility, discovery and event workflows around your environment.

ITOM
07

CMDB & CSDM

Improve configuration data quality, CI relationships and service-model alignment for a more useful CMDB.

CONFIGURATION MANAGEMENT
08

IT Asset Management

Support software and hardware asset processes across inventory, lifecycle management and reporting.

ITAM · SAM & HAM
09

Integrations & Development

Connect ServiceNow to other systems through APIs, custom development and integration troubleshooting.

CONNECTED SYSTEMS
10

Service Portal & UI Builder

Create and enhance self-service experiences and workspace interfaces around the needs of your users.

USER EXPERIENCES
11

Security Operations & GRC

Discuss security and risk workflow requirements, with technical scope and specialist coverage confirmed before delivery.

SECOPS & GRC
12

Strategic Portfolio Management

Support project and portfolio workflows, reporting and scoped improvements to planning processes.

SPM / PPM
02 / HOW WE WORK

Clarity at every step.

A straightforward delivery approach, with expectations agreed before development begins.

01 / ALIGN

Define the outcome.

Understand your process, agree the scope and make acceptance criteria explicit.

02 / BUILD

Keep delivery visible.

Develop in agreed increments, review progress and surface dependencies early.

03 / VALIDATE

Test what matters.

Check the solution against agreed requirements and support your acceptance testing.

04 / HAND OVER

Leave you ready.

Document the work and coordinate release and knowledge transfer with your team.

03 / ABOUT DISCONVA

Discipline in the work.
Consistency in the delivery.

Two principles. One way of working.

Disconva brings together ServiceNow business analysis, architecture and development experience. We connect business requirements with the technical work needed to deliver them.

We work with organisations improving their ServiceNow platform and consulting firms seeking additional delivery capacity. Scope, team composition and collaboration hours are agreed for each engagement.

Scoped enhancement projectsProject-based delivery support
LET’S BUILD SOMETHING THAT WORKS.

Your next requirement.
Our next conversation.

Tell us what you want to improve, your current platform setup and your target timeline.

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Prefer a direct introduction? Email Ashwin.